DM on Instagram
Fastest for a quick question. We check DMs throughout the day.
@puchica.canadaWe’re here to help.
Questions about an order, a product, or anything else? Pick the channel that works for you — a real person on the Puchica team will get back to you, usually within one business day.
Message on Facebook
Another easy way to reach us. Same team, same response time.
PuchicaFind us on TikTok
New finds, behind-the-scenes, and the occasional unboxing.
@puchica_canadaWhat to expectReal people, fast replies
- Real person on the team
No bots, no auto-replies. Every message lands with a person.
- Usually within one business day
Often faster. Worst case: one business day, weekdays 9–5 ET.
- Order help every day
Tracking questions, returns, address changes — yes, on weekends too.
Where we shipCoverage by region
- North America21 cities
- South America11 cities
- United Kingdom7 cities
- Europe24 cities
- Africa11 cities
- Middle East13 cities
- Asia Pacific20 cities
- Oceania8 cities
Common questionsThe short version
Where is my order?
Your tracking link is in the shipping confirmation email — usually within 1–2 business days of ordering. If tracking shows no movement for 5+ business days, email us and we’ll chase it down.
Can I change or cancel my order?
Within 2 hours of placing it, yes — just reply to your order confirmation. After that the order is being prepared for shipment and changes aren’t possible, but returns are always free once it arrives.
How do returns work?
A pre-paid return label ships in every box. Repack the item, peel the label, drop it off. Refunds land on the original payment method within 5–7 business days of us receiving it.
Where do you ship?
Anywhere. We deliver to countries around the world — for a specific country, just email us and we’ll confirm.
Are the products in the photos exactly what I get?
Yes. The product photos on each listing are the actual product we ship — what you see is what you get.
Don’t see your question? Email us — we read everything.
Still have a question?
Drop us a line. We read every message and we’re happy to help.
Email hello@puchica.ca